2-213 Employee Grievances, Non-Disciplinary

Secs. 2-213.01 Policy
It is the purpose of this grievance procedure to assure regular full and regular part-time employees that their non-disciplinary problems and complaints will be considered fairly, expeditiously and without reprisal. It is expected that the procedures set forth below will encourage employees to discuss with their supervisors matters pertaining to conditions of employment as they affect individual employees. In addition, free discussion between employees and supervisors will lead to better understanding of practices, policies, and procedures, which affect employees. This will serve to identify and eliminate conditions which may cause misunderstandings and grievances.
Secs. 2-213.02 Definition
A grievance is a complaint about the misapplication or misinterpretation of the PAP, City Code Article III, or applicable departmental rules and regulations. Disciplinary matters shall not be considered under this Section but only under Section 2-212. 
Secs. 2-213.03 Procedure
Step One
An employee shall present his grievance to his immediate supervisor within five (5) working days from the time of occurrence of the problem. The supervisor shall attempt to resolve the problem within five (5) working days after the complaint is made to him.

Step Two
If the employee has not received an answer from the immediate supervisor within five (5) working days, or if the employee feels the answer received is not satisfactory, he will reduce to writing the facts and circumstances of the problem and present the written statement to his Department Head within five (5) working days after the supervisor's deadline in Step One. The Department Head will investigate the grievance and meet with the employee to discuss the grievance within five (5) working days. The Department Head will notify the employee of his decision within five (5) days following the meeting date.

Step Three
If the employee has not received an answer from the Department Head within five (5) working days, or if the employee feels the answer received is not satisfactory, he may appeal in writing to the City Manager within five (5) working days after the supervisor's deadline in Step Two. The City Manager, or his designee, will investigate the grievance and meet with the employee to discuss the grievance within five (5) working days. The City Manager, or his designee, will notify the employee of his decision within five (5) days following the meeting date. The decision will be final and binding.
Secs. 2-213.04 Employee Assistance
Assistance will be provided by the Human Resources Director if requested, including those employees who cannot read or write or have a language problem.
Secs. 2-213.05 Other Matters of Concern
The City has and is proud of its open-door policy and all employees are encouraged to discuss matters of concern with members of management, including the City Manager at any time, without having to file a formal grievance.